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SUMMER, 2009 NEWSLETTER

Welcome to the First Issue of Our Newsletter!

Roz Turner & Associates is a management consulting and leadership development firm.  We specialize in the following areas:

  • Leadership and Management Development
  • Individual Management/Executive Coaching
  • Executive Team Alignment
  • High Performance Team Development
  • Strategic Business Planning
  • Organizational Change Management
  • Training and Workshops

The focus of this quarterly newsletter is to offer you free resources that can help you manage and lead during these uncertain and challenging times.

In each issue, we will include a column we're calling "The Leadership Coach" which will contain an article by one of our associates about an issue or topic that is especially important in today's business environment.  The topic for this issue's "Leadership Coach" is "Giving Effective Feedback" by Roz Turner.  With layoffs and downsizing, it's even more important that each employee gets ongoing on-the-job feedback. Read this article to see how you can improve the way you give feedback in your organization.

In our "Ask Us: Answers to Your Questions" column, we will answer a question that has surfaced by a client recently.  We would also like to hear from you, if you have an issue, topic or question that we can address in this space in a future issue.

We'll also use this newsletter to recommend some of our favorite books and resources and will suggest links to other resources you might find helpful.

We invite you to visit our newly redesigned website at www.rozturner.com which includes a host of resources as well.

Ask Us:  What's Your Question?

Question:
We recently had to lay off 10% of our workforce, due to the current economy.  The employees that are still here are having a hard time dealing with the layoffs and feel they may be the next to go.  I'm in charge of a large group and need to get them moving forward again.  What should I do?

Our Response:
Our quick and short answer is:  Listen and communicate!  Unfortunately, in challenging times, leaders can tend to communicate less instead of more! 

It is natural for employees to experience a host of emotions after a layoff occurs.  They need to go through the emotions of shock, denial, fear, anger and even depression before being able to get to understanding, acceptance and "moving forward". It is important that you are open to listening and understanding where your employees are in the process.

Next, you have the opportunity to communicate your vision of a better, compelling future.  Be sure that you continue to supply your people with the facts about the situation; remember that when employees don't know the facts - they make up their own interpretations to fill in the holes!

Summer Book Recommendation

In each issue of this newsletter we'll recommend a book as a resource.  The book we're recommending in this issue is Crucial Conversations:  Tools for talking when the stakes are high" by Kerry Patterson.

You can order this book directly from our web-site - www.rozturner.com